Professional Development Training

Details

Course Length: 12 Months

Format: 7x 4hr sessions

Location: Facilitated Live Online Sessions

Syllabus

Session 1

Part 1

How to read body language and tailor your communication to their learning style

Part 2

How to develop long term relationships with clients, partners and colleagues

Session 2

Part 1

How to build rapport with clients and colleagues Levels of Understanding

Part 2

Leadership Styles - How to identify your natural leadership style and enhance it’s effectiveness

Session 3

Value System Life Cycle : Module 1

How to read a client or colleagues deep motivations to reach Win:Win:Win outcomes

Session 4

Part 1

How to ask coaching questions to reach win:win:win outcomes with clients and colleagues

Part 2

How to identify your own and others personality profiles to bring the best out of yourself and others

Session 5

Part 1

Conflict Resolution - How to resolve conflicts, disagreements or difficult conversations to reach Win:Win:Win outcomes

Part 2

Levels of Understanding - How to identify your level of expertise in your subject area and how to take it to mastery level

Session 6

Part 1

How to effectively manage your time and objectives to achieve and surpass your KPI’s

Part 2

Giving and Receiving Difficult Feedback - Increase your ability of dealing with challenging conversations with tools to achieve progressive outcomes

Session 7

Value System Life Cycle : Module 2

How to understand behaviours of clients and colleagues is pressure situations and communicate in an effective way to reach Win:Win:Win outcomes